American Airlines displayed a total lack of organization.
 
American Airlines in Dallas, TX did not have enough passengers to fill a plane to Santiago, Chile. That was our destination to embark on a cruise ship.

Instead, they flew us to Buenos Aires and then did not authorize us to leave Buenos Aires until 6:00 p.m. than evening.

There were many flights out of Buenos Aires to Santiago, but American Airlines did not authorize us, as well as twenty others to leave until 6:00 p.m.

This ensured that we all missed the departure of the ship.

We also did not have luggage for four days since it was left in Dallas where we had departed and we missed four days including New Year's Eve of our paid cruise.

They are so disorganized it brinks on the edge of insanity.

Sharron K.

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