Our four-strong UK party included two eighty-year-olds on their first visit to the US.  I'm sorry to say we felt "ripped off" and overcharged.

1. We knew there were new attractions on offer, but didn't know until we arrived that those new attractions were in a different area for which an additional charge applied.  After the high initial charge, we couldn't afford the extra.

2. Two major attractions were out of action.  A third broke down while we waited.  The remaining attractions filled only a small part of the day.

3. A rubbery hot dog cost $3.49; a small bottle of water $2.49.  I don't mind a high charge for decent stuff, but this was too much for too little.

4. An additional charge, which we could not afford, allowed other visitors to queue jump, making our queuing even longer.

5. Even the car parking charge was an unbelievable $8 with even more to be paid for privileged parking which I assume helps avoid the long walk to the attractions.

As far as I can see, Universal offer no e-mail correspondence.  Could this be because they would expect complaints they prefer to avoid?

Ray Watson, UK, ray.watson4@btinternet.com