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Earlier this year I purchased a PC from
CompUSA for $400 with an amazing $200 rebate. After
submitting the rebate I heard nothing for months, calling in every couple of
weeks.
Finally they told me the rebate was denied.
It turns out the rebate was valid for a
specific range of dates, and although I waited until 10 minutes past
midnight before I made the purchase, in order to comply with the terms, the
purchase was logged under the time zone of the company's headquarters (in
Central time).
I am in EST, and they denied my rebate claim
based on that. I called in to try and
explain and they assured me it was OK.
In fact an employee from one department told me they had put in
for the refund.
It’s been months, and I haven’t seen the
rebate. So if you decide to risk it, make
sure you get your dates and time zones straight. Don't
make the same mistake I did.
I personally would avoid CompUSA completely
due to their complete disrespect for their
customers.
TotallyMental. |