This was requested on February, 25.  All calls listed below were made to SBC DSL at 1-877-722-3755 and the e-mails sent to RESDSLSW@txmail.sbc.com.

- On Feb, 25:  The person told me my DSL would be available on March, 1;
- On March,1:  I called again and now they said something was wrong with the order and the new date was now March, 9;
- On March, 7:  I called just to make sure everything was still on schedule for the 9th and now they said something else was wrong with my order and the new date for service availability was March 14;
- On March, 7:  I sent an e-mail to SBC explaining the whole sequence of unfortunate problems and asking for a solution to them and then on March 8 I got a response telling me for sure my DSL would be available on MARCH 15;
- On March, 15:  No DSL ... What a surprise. Just called SBC again and was told no order was ever received by the DSL group to move my access from apartment #2223 to #2127. After being transferred to another person I was then told the new date for service was now March 23.
- On March, 15:  I sent another e-mail to SBC demanding a resolution. I got a first response saying I had talked to the "Emerging Products Center" and everything had been resolved ... What a joke !
- On March, 16:  I replied to the amusing e-mail mentioned above and got another response clearly stating that my DSL was scheduled for March 17.
- On March, 17:  I'm sending another e-mail to SBC and also registering this complaint ... no DSL installed yet !

This is an absurd and clearly shows that SBC doesn't really care about customer satisfaction at all. I've been without my service for 20+ days and have no idea if it will ever be available.  I rely on high speed internet services to work from home and this is causing a lot of inconvenience as well as frustration since they simply don't seem to care at all.

More than 7 (seven) contacts with no resolution ... this is just completely unacceptable.

Mauricio Pezzo, mpezzo@yahoo.com