Their support line is terrible, they offer no solutions, or just leave you hanging after they tell you to re-install Windows.  I am still waiting for a response from their "Case Management" department.

I also, out of frustration, asked for the corporate headquarters' phone number and or location and was told, "We are not at liberty to give you that."  I did reach someone who told me after I complained about having to format the disc and re-install and write the disc from scratch that, as a consumer, I should know how to do these things.  I replied, I am not, nor do I want to be a computer tech  ---  this is not why I purchased a new computer  ---   to spend days of my time trying to fix it.

I have 16 pages of documentation of times and dates and conversations as to my problems with this computer and yet, Gateway still continues to try to sweep me under the rug.  Their tech support and customer service is HORRIBLE!

Dee Ruvolo, Privettetime4me@aol.com