I purchased Nokia cell phone at Best Buy store. Receipt says: save this receipt for warranty work.  Four months later the phone went completely dead. I got stranded on a one lane highway in the middle of nowhere with no phone. I went to Best Buy to see if they will exchange phone or get service.

They don't oblige any warranty unless you purchase a service contract.

That is, they can get the warranty work done for you all right, but only if you pay an excessive amount for unnecessary work that is covered under warranty. My only option is to send the phone into Nokia for repair. Meanwhile, I have this 1 year service contract with cellular one through Best Buy during which I will be without a phone for at least 6 weeks.

What's more, I can't cancel the plan because I have no phone or I have to pay Best Buy $300 for a phone that doesn't work. Plus their customer service is really bad.

After I got through explaining my problem to two people I got really upset and left and overheard them say - "That's one bad customer gone". Well I won't be back so they don't need to worry about me, but then there's all my family and friends who won't go there, plus anyone else who is wise to their scheme. They will give you a low price on just about anything but they don't service what they sell and they don't honor manufacturer's warranty's and they are not helpful.

Spend a couple dollars more at a place that services what they sell and has good customer service.

Best Buy just wants to sell you an overpriced extended service plan to make money, otherwise they will do nothing. They are a bad customer service company and I would never buy another item from them if they had the last one in the universe and I really wanted it.

Customer service is important and you get what you pay for.

Cindy, turtles_r_us@compuserve.com