First call... I wound up hanging up on the person because she hardly spoke English and was asking questions that had nothing to do with what I wanted.   After noticing AOL wasn't cancelled on my next visa bill, I had my husband call.

This person kept him on the phone for 20 minutes trying to get us not to cancel offering us all kinds of "perks."

I was told by this new person "not to assume" anything and wanted to know why I was so "BITTER."  The attitude of this woman was so condescending.

I asked to speak to a supervisor and was told I was talking to the "LEADER" of the floor.

We needed a cancellation number and this "LEADER" kept us on the phone until she was good and ready to give us the number.

We will NEVER use AOL again and advise friends and acquaintances the same.

Kate Manning, jksmanning@catskill.net