We live in a wooded area and because of health problems we really need the humidity controlled in our home.  We were assured by Sears that the thermidistat that comes with the Carrier unit is designed to control humidity.

The first one installed was defective but we did not know it and didn't understand why our home was damp.  Once summer came and we turned on the A/C we realized the thermidistat was not operating.  Eventually Sears replaced the thermidistat with another defective one.

We then got water freezing and dripping through our air conditioning vents and no proper air conditioning throughout the month of August.

It is now late September and we still are being given the runaround.  I have spoken with everyone, even at Sears' corporate offices.  Everyone promises to do something but never does.

After spending $14,000 for these systems, our health problems are increasing and our property is being damaged by humidity.  It looks like legal action will have to be next.

D. Kosmalski, PKosmalski@aol.com