We purchased a Sears Kenmore vacuum cleaner with a service warranty which included a "loaner vacuum" if ours were to need repair.
 

Sears did not honor the agreement.  We were without a vacuum for three weeks.

They kept the vacuum one week longer than they said they would and when it was returned to us, it was still broken.

When I spend the extra money for a service contract, I expect it to be honored.

It is not the end of the world but we have still been treated unjustly.

Becky Hassett, hassett@cqc.com
 
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