I purchased a TV from Best Buy, brought it home and discovered -- before removing it from the box -- that it was damaged.
 

The TV was never removed from its box and we returned to Best Buy.

However, Best Buy refused to accept the TV saying that the box was not damaged so the TV had to have been damaged when removed from the box, which was clearly not the case.

All complaints have fallen on deaf ears.

That is how it was even when speaking to a VP and customer relations personnel.

Eric Bratager, ebratager@yahoo.com
 
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