I contacted Best Buy's service department to get a broken control knob replaced.  I was told that knobs were not covered by the service contract even though the machine was less than a year old.

I then contacted Whirlpool about this problem and they informed me that the knob was covered by the warranty and promptly shipped a replacement.  After receiving the part I tried to get a refund on the service contract and was told that it would be pro-rated even though Best Buy would not cover a warranty part.

On calling their customer relations I could not even get their corporate address to mail a complaint.

On asking for the address their representative refused to give the address to me and hung up on me.

David Pociask, djpociask@juno.com