On October 28th a service technician came to my house to fix my Kenmore gas range. I was told they needed to order a $350 part and we set up a time on November 4 to install it.

The 4th came and the part had not arrived.  It was rescheduled for the 7th. Still not part. Then it was rescheduled for the 14th.

I called that morning to be sure that the part would be here.   I did not want to take off work again for nothing.  I was told that the part would be delivered by Airborne Express and to be sure to be there for the appointment with the technician.

Again, no part arrived and when I called there was no one that seemed to know what is going on.  I don't blame the technician, but something needs to be done.

I will never buy another appliance from Sears and I will tell anyone who will listen about this bad experience.

Donna Morrell, donna.morrell@comcast.net