Two years ago I was contacted by Sears regarding kitchen cabinets refacing & purchased their service & product.

Two years ago I was contacted by Sears regarding kitchen cabinets re-facing & purchased their service & product.

The job was done and I paid over $12,840 for these.

They came with a money back guarantee if not satisfied.

The workmanship is terrible. Instead of wood facing it is plastic -- like a thicker contact paper. The colors do not match which, since it is plastic and not wood, should not have been a problem.

There are bubbles where it was not smoothed out. Plastic is tearing on the doors and numerous things wrong... too many to write about.

I have a cutting from my city newspaper, 'The Sacramento Bee', that states re-facing a ten by ten kitchen with wood facings should cost about $4,000 to $5,000.

So not only they were not what I was promised but fraud was committed.

I have contacted them many times asking that they honor the promise of money back if not satisfied but they don't do anything about it.

Thank you,

Dorothy Jeffries, dorothyj@mossyrock.com

Visitor Comment

Topic: Another Sears re-facing story

Visitor Comment:

I had my kitchen cabinets refaced by Sears.

What a mistake that was.

After a while I realized I spent way too much and the installer had to be watched every moment from start to finish.

The first day I told him to leave until be came back with plastic to cover my new countertops, floor, overhead lighting, etc. He was doing all the cutting inside the kitchen because it was sprinkling outside.

Then, after 4 days from 9am to 7pm, I started looking around at the materials that were not being used. I questioned him and got no answer. I called the project manager and he said that was just some overstock and I am not being charged for it,

Funny it had my name all over the shipping slips attached to the shipping boxes from the warehouse.

Well, just to let all of you know, I have enough materials to do another kitchen including molding, kick board laminate facing, and MSDF board minus the cabinet doors.

Oh, I told the project manager, "Don't think for one minute that this is leaving my house." I am calling BBB and take pictures of all the material that was ordered in my name that I was not supposed to be charged for.

Maybe they were worried that my project would come up short and they were doing me a favor by giving me extra free of charge.

Yea, right! What do you think happened here?

Starhedes