By searching the Internet for reports one finds that double digit declining profits go back to 2003 and before at Sony.

My experience with Sony products is that they are poorly constructed and customer service, if it can be called that, is worse than their products.  Here are two examples.

One:  I purchased a new $600.00 19-inch Sony monitor with my Dell computer.  In just over a year the monitor became defective so I contacted Dell.  I got seven (7) 19-inch Trinitron monitors (original 1 plus 6 replacements) from Dell which were/are defective.  I am using the 7th defective monitor.  At one time I had four (4) defective Sony monitors in my front room waiting to be returned to Dell.  The best of the six (6) Sony Trinitron monitors that I got from Dell is now pretty much useless with the colors being way off and taking five minutes to begin to work.

Two:  When I built a new computer this year I purchased a Sony DRU720A DVD burner.  It lasted only two months (bad quality).  When I contacted Sony to return the defective DVD burner, I was told by Sony’s customer service agent and the agent's supervisor that I had to rerun their drive test using a Sony CD media (i.e., purchase some blank Sony CDs to test with) before they would issue me an RMA -- itself a bad customer service policy.  When I suggested that I would get in touch with upper management about this problem they said they did not care.  After finding this lack of concern I wrote three letters addressed to Mr. Howard Stringer the CEO of Sony describing my problems with the Sony DVD burner and its customer service.  After waiting a couple of weeks without a resolution from Sony, the defective Sony DVD burner was sent by FedEx to Mr. Howard Stringer the Chairman and CEO of Sony as a keepsake.  As of now he has the defective DVD burner, my $100.00 and I am out over $100.00.

Take my advice not to purchase any of Sony products.  Should Sony need dates and time of my communications I will be glad to document them for Sony (LOL).

Sony’s poor quality and customer service are the reasons its profit plummeted 87% in the last year.  Now thousands of Sony employees will pay for this by being laid off to create profit for a company that refuses to produce quality products or offer decent customer service.

Both times that I bought Sony products they were defective almost immediately and its customer service is extremely poor.

Jim Winkler, jew123@juno.com