AOL Credit Card
To Whom It May Concern:

It came to my attention in April of this year that you guys hiked my interest rate to 29.49% because of some statistic relating to my income you seemed to get form the credit bureau. I had just transferred balances to you, so that was quite a disappointment that you would do such a thing. You were taking my income statistics back in 1998.

I spoke with Margie Malloy via Jeff Jones in the credit department and corrected the income error. They informed me that they would correct this problem all the way back to where the interest began in February.

It has been 6 months and the interest has NOT been corrected. I have called 3 times and every time I have been assured that it would be corrected and it HASN’T.

I am filing a complaint against whoever the lazy person is in your credit department .. Margie Malloy , Jeff Jones or whoever else was responsible for this failure to take care of this matter.

Also, I was just informed that you would only credit me the interest back from the time I requested which was April according to the records. I was informed when I originally called that I would be credited all the way back to the beginning of the interest hike which was February.

I cannot tell you how upset I am that first of all, the problem isn’t resolved and no one can seem to rush it through even though it is clearly your error.

I am also letting you know that I will pay this card off, cancel the account and NEVER do business with you again!

Stephanie Steele informed me that you would not credit me the $500 interest for the first 2 months of the ridiculously exorbitant rate. The $500 of erroneous interest will cost you a customer and your reputation as I'll be certain to inform others through the internet blogs of this rip off scam you have going as I am certain this complaint will probably not even be read let alone corrected.

Sincerely,

John Johnson, johng7777@yahoo.com
Previous Platinum Customer