The complaint is a credit card charge dispute.

I have mailed two letters via certified mail with return receipt requests to Citibank's Billing Error Department in West Des Moines, IA.  The letters have been sent over the past 90 days.

Prior to mailing letters I had talked with numerous Citibank representatives by phone and finally was given a name and address to mail my dispute letter to.

Citibank has totally ignored my letters by not replying to them.

According to the Fair Credit Billing Act, Citibank is in violation of the law by not responding to my letters.

Citibank has no regard for its customers and its "Customer Service" is virtually nonexistent!

Bob Lovell, w4bbn@bellsouth.net