They held onto the payment for over two weeks before posting it to my account, sending me a late notice and collecting more interest.

The Research Department either didn't fully read my complaint or lost the proof of payment that I faxed.

Citibank statement -- online payments generate no checks, so they sent me a form letter that does not apply asking me to contact Bonita Kenney of the Research Services Department.

After having left Bonita Kenney five phone messages over three days, I got zero phone calls back.  Although she logged into the Citibank computer that she did call me once.  She did not, as my cell phone and home phone logs all incoming calls and no messages were left.

Of course, the Research Department has no managers (I asked), no names of supervisors, and just forwards you to another voice mail box.

Isn't there a law against this behavior?

Donald Miller, don.miller@mvla.net