MBNA needs to review its customer service.
 

I was informed by MBNA America that if I did not use the mailing envelope provided from them that it would take 10 extra days to process my payments.

That would make my payment late.

I hardly ever used the envelopes and know when I looked at my history for them I am always late.

This increases my interest owed and messes up my credit rating.

I also am waiting for a response from the phone calls and letters that I have sent them with canceled checks regarding a payment I sent.

Marsha Brown, marshabrown@ssa.gov
 
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