I have struggled with AT&T for months.

Every month it seems that my bill is increased by a dollar here and a dollar  there.

I went FOUR months without proper phone service and while paying my $75 bill on time.  Every time I called customer service, I spent at least 45 minutes on hold.

Once I would get someone on the line, I would be put on a hold again for another 20 minutes.  IT'S SICKENING THE CUSTOMER SERVICE THEY PROVIDE.

In addition, the company has the audacity to tell me that I MUST enroll in their AT&T EasyCharge program to give them access to take from my bank account when they please.  I have not done this because I pay my bill before the due date (sometimes even two weeks early because I have the RIGHT to manage my finances as I see fit).

They sent me a letter today threatening to cancel my account in 10 days and charge me an early termination fee.  It is despicable.

Can anyone tell me if this is legal?  It does not sound like it should be.  I plan to file a complaint with the Better Business Bureau.

I recommend anyone else who has been taken advantage of by AT&T to do so.  The way that company is run is not right.

Priscilla