I too signed up for Comcast's Triple Play.

My life has been a time wasted nightmare since then. Appointments for service not kept, the worst website (to supposedly access your own account information) ever designed and a bunch of zombies on the phone who say nice things and then do NOT resolve the (many) issues. Hours are wasted in the past 3 months. No solutions.

Latest example: I had made an appointment with their tech folks for the one day a week (Sunday) when my girlfriend and I were home so that all of our issues could be addressed. Waited for 2 hours; they did not show.

As it turns out the idiot tech guy had called a phone number that he had -- but that we do NOT monitor -- to "confirm" that we were there. We never got that call, we assumed the appointment was on and were never told that we must ALSO be there the day of to answer a call from the supposedly en route tech person.

Five calls from me (plus an hour long futile "Chat session") later they still refused to send the tech guy out (even though our day was shot with these bumbling idiots anyway).

I'm done with them after our "promotional" services end and I'd advise you all to find an alternative, any alternative to them. They'll set you up and then will DEFINITELY let you down.

Temprock14