I bought a phone for my son after the holidays. I was told by the AT&T store rep that to add a line was $9.99 - as is their big tag line on all types of advertisement.

Imagine my surprise when they changed MY individual plan to a family plan, increased the cost of my plan by $20 a month, and then threw on the $9.99 charge, so that my "add a line for 9.99" became ADD A LINE FOR $29.99!

What a crock of junk. They should be ashamed of themselves.

I called and took the issue through supervisors and up to their 'Escalations' division, where they were able to issue a credit of $10 per month for 6 months, or basically a credit of $60 for the OVER-charging me $480 over the course of 24 months of contract.

Some consultation. I'm reporting them to the MN Consumer Affairs Division and I'm sending a formal written complaint to AT&T.

I was informed that even though I didn't SIGN any contract changing MY service, I would still be on the hook for this, and if I were to cancel it all, then I'm subject to a penalty.

GREAT WAY TO TREAT A 15 YEAR CUSTOMER.

ROT WHERE THE SUN DOESN'T SHINE.