After seeing Sprint's DSL internet advertised price of $34.95/month, I called a Sprint representative and told him I was interested in signing up for DSL for that price.  He said that I would have to get a phone line at about $13.00/month and then I could get the DSL for $34.95 a month.

Since it is for a weekend house and we only use cell phones, I wasn't much interested in a land line, but thought OK.  I decided to call back in a couple of days and discuss it again with ANOTHER representative.  I AGAIN was told what the TOTAL monthly charges would be in order to get the $34.95 DSL.  I was told AGAIN, that with the phone line, DSL ($34.95), various fees and taxes, my monthly TOTAL bill would be in the low $60.00's.

So, I agreed to a year's commitment based on what 2 different Sprint representatives at 2 different times told me!

I got my first bill and was charged $49.99/month for the DSL.   I called and told them what I was quoted and they said no, you cannot get the $34.95/month unless you have a "bundled" package on your phone line too.  I said what?  I didn't even need a phone line, but got it because I was told to in order to get the $34.95 DSL.  After much hassle and talking to a supervisor, they adjusted the bill.

I just got another month's bill and it is back to the $49.99/month for the DSL.  I just spent 30 more minutes working my way to another Sprint "supervisor" who wanted to "explain" it to me.  I asked over and over "YES OR NO... are you going to charge me the price I was quoted?!!" She would not answer me.

Karol Durham, kardur@yahoo.com