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Sprint PCS has the worst customer service I've ever
encountered, try calling them 3 or 4 times with the same question or problem and each
person will give you a different answer or pass you off on to someone else. I've had
Sprint service since June of '98 and in June of '99 I upgraded to a new Nokia 6185. This
phone worked perfectly up until the day I took it in for a software upgrade for a free
trial of Sprints wireless web.
After the software upgrade was performed by Sprint's
"technicians" and the mini-browser was installed in my phone the quality of the
calls deteriorated to where it was so bad the people I was talking to could not understand
me a lot of the time. The phone was crystal clear up until the day their
"technicians" messed with it. I called Sprints "customer care" line
and was told this problem was caused because "my order did not go through all the
way" and that they would temporarily suspend my service and the problem should be
corrected within 15-20 minutes.
I waited 1 hour then tried the phone, there was no change in
call quality. I called Sprints "customer care" line again and talked to someone
else who told me the problem was due to the wireless web upgrade and that I needed to take
the phone to my Sprint PCS store because they have a software upgrade just for this
problem. The next morning I went to the nearest Sprint PCS store in Tulsa, OK and took a
number to wait in line. After standing in a small line for 45 minutes listening to their
customer service reps yelling at a customer in front of me and treating him like he was
mentally incompetent I walked out.
I drove to another Sprint PCS location in Tulsa where there
were 4 customer service people at the service desk standing around talking and laughing
with no one in line??? I told the customer service representative the problem I was having
and that the person I spoke to at Sprint PCS customer care told me to bring the phone in
for a software upgrade. While eating cookies and dropping crumbs all over the counter and
my phone she told me the only thing the....
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Dave, dave@24pay.com
Ex-Sprint PCS Customer, Tulsa OK
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