I currently use AT&T long distance service and have the 10 cent a minute plan which includes a $4.95 a month surcharge.  I wasn't told however that I must use a code when dialing in my area code, therefore I didn't get the 10 cent a minute rate.

AT&T's excuse was that "they put the information on television telling everyone to use the code".

I am not a television person and didn't know.  I called and complained and they told me they would waive the $4.95 monthly charge for a certain amount of months if I would stay with them.

I agreed and when the next bill came they charged me $12.00 for 120 minutes and anywhere from .25 for all other calls   When I called again they had no documentation of my call or what our agreement is.

I have called and they can't seem to help out now.

What do you think ...?

Paula R., paula32@aol.com